This has been one interesting year so far. Thanks to the support from all of our customers, we outgrew another location and had to move to a new, larger facility. Fortunately, our new location is across the street from our previous spot, but relocating that much equipment and technology is never easy, regardless of the distance. It's been about 3 months since we officially moved in to our new location, and all the important equipment was up and running right away, but it took longer than I would have liked for the electrical, phone system, alarm system, HVAC, etc. to all get set up and running correctly. Our showroom and internal graphics aren't complete yet, but your own projects always take a back seat to your customer's jobs. It's amazing how much work and effort it takes to coordinate with so many different companies to have a move like this go off smoothly. There seem to be so few companies that actually do what they say, when they say they will do it. Even with monumental efforts on our part to get everyone to do what they promised, on time, it still doesn't happen the way it should. On more than one occasion, I've been mildly offended by a customer who constantly follows up with us to make sure their job is going to be done correctly and shipped when we said it would be, as if we need them to constantly remind us to do our job. It's somewhat insulting, as if they are suggesting without them pestering us, their job wouldn't get done correctly or on time. But after experiencing this same problem with what seems like 95% of the companies we've had to deal with, I've come to realize that it's not personal. It's just that they've had the same experience we have, and they don't understand that we're not one of the 95%, and that we actually take what we do, and our commitment to our customer's deadlines, seriously. I like to think that's one of the reasons we've been so successful, although the truth is that plenty of customers don't really notice. I think it's human nature to only notice when things go wrong, so it's always a pleasant surprise when someone does notice that their job went smoothly, looks great, and arrived on time or even early, and takes the time to tell us. It always makes me feel good that someone realized we're not one of the 95%, just like it's painful when something goes wrong with a job that leaves a customer thinking we are one of those. So, I guess in a way, all the terrible service we receive helps make us better. The more frustrating it is to deal with the companies of the world that don't offer the simplest, and most basic level of customer service, doing what they promised on time, the more committed we are showing them how it should be done. Certainly positive experiences with companies are motivational as well, as we try to emulate them and provide that experience to our customers, but the drive to never have a customer feel we belong in that 95% group is the greatest motivation of all.