Frequently Asked Questions
This page contains answers to general frequently asked questions. There are product specific FAQ on most of the pages throughout this site, but these are the most common general questions we are asked. As always, if you have a question and don't see the answer here, you can use the Live Support chat link on the left, or visit the Contact Us page to send an e-mail or call us for assistance.
For most print jobs, the normal turnaround time is 4-5 business days, but if we can complete your job faster, we will. During the order process you will be asked if you have a specific due date, and if you do, we will adjust your shipping method, if necessary, to get your order to you on time. We also offer rush service as well for very quick turnarounds. If we have to bump other jobs in order to meet your rush deadline, there is a rush charge of $75.
Hardware only orders usually ship within 1-2 days.
We can accept most graphics files and also native files from professional layout programs such as QuarkXpress and InDesign. For our complete file specifications, visit the File Specs page.
This varies according to the type of print you are ordering, but we recommend 200-300 dpi at actual size for giclee prints, and 150 dpi at actual size for general large format prints. For our complete file specifications, visit the File Specs page.
We have printed samples of most every material we offer. Go to the Contact Us page and fill out the form with your shipping address, and tell us which samples you would like. The samples will ship via US Mail, but if you need them in a hurry, you can also provide a UPS account and we will ship them to you however quickly you like.
Yes, there are templates available for most of our displays including banner stands, trade show displays, and outdoor displays. Check the page for the individual product and look at the Specs & Templates tab to find templates and instructions where available.
Printing orders ship from Utah using the shipping method you choose during the order process. If you choose ground shipping on the order form or in the Pricing/Order wizard, it will show the number of days that ground shipping will take to reach you. Keep in mind that the number of days in transit does not include any weekend days, so choose a faster shipping method if necessary.
The shipping cost for most items will be displayed next to each service when you choose the shipping method. For some items, the shipping cost will not be shown for various reasons, so for those items, shipping will be calculated manually at the time of shipping. Some items that fall into this category are mounted prints or stretched canvas that have to ship flat, and some trade show displays that are too large to ship via UPS. If you aren't given shipping costs for your order, and need to find out the cost before placing your order, you can contact us and we can provide an estimate in advance.
Our complete return policy is listed on our Policies page, but in general, all our printing is custom and can't be returned, but we would always replace any defective graphics at no charge. Most hardware is returnable if unused, as determined by the manufacturer, but most have some kind of restocking fee.