Testimonials

I just wanted to take a minute to thank you for an awesome job on our logo!!

Not only is it incredibly clear and precise but the colors are extraordinarilly vibrant!!!! We highly recommend your company and look forward to doing further business with you. Thank you for all your hard work.

Sincerely,
Michele and David

Product Spotlight

Our Front Print Backlit Film combines excellent longevity with our very best image quality. It's printed at 2880 dpi for stunning detail and our custom ICC profiles mean that colors will be vibrant and accurate when illuminated. This material can be used as is in a backlit display that offers protection for the image, or it can laminated for use in other types of displays. When combined with our 10 mil Polycarbonate laminate, it makes great backlit trade show graphics or set pieces for stage and television work. Click the link to learn more about this and all our backlit graphics materials. More info...

Frequently Asked Questions

This page contains answers to general frequently asked questions. There are product specific FAQ on most of the pages throughout this site, but these are the most common general questions we are asked. As always, if you have a question and don't see the answer here, you can use the Live Support chat link on the left, or visit the Contact Us page to send an e-mail or call us for assistance.

What is the turnaround time?

For most print jobs, the normal turnaround time is 3-5 days. In most cases, we can complete your job faster if necessary. During the order process you will be asked if you have a specific due date, and if you do, we will adjust your shipping method, if necessary, to get your order to you on time. We also offer rush service as well for very quick turnarounds. If we have to bump other jobs in order to meet your rush deadline, there is a rush charge of 50% up to a maximum of $75.

Hardware only orders usually ship within 1-2 days.

What kinds of files do you accept?

We can accept most graphics files and also native files from professional layout programs such as QuarkXpress and InDesign. For our complete file specifications, visit the File Specs page.

What resolution does my file need to be?

This varies according to the type of print you are ordering, but we recommend 200-300 dpi at actual size for giclee prints, and 150 dpi at actual size for general large format prints. For our complete file specifications, visit the File Specs page.

How can I get a sample of a particular material to see how it prints before I order?

Yes, we have printed samples of most every material we offer. Go to the Contact Us page and fill out the form with your shipping address, and tell us which samples you would like. The samples will ship via US Mail, but if you need them in a hurry, you can also provide a UPS or FedEx account and we will ship them to you however quickly you like.

Do you have templates for designing graphics for your displays?

Yes, there are templates available for most of our displays including banner stands, trade show displays, and outdoor displays. Check the page for the individual product and look at the Specification tab to find templates and instructions where available.

How long does shipping take and what are the shipping costs?

Printing orders ship from Utah using the shipping method you choose during the order process. There is a ground shipping map on the appropriate page of the order form so you can see how long ground shipping will take to get to your location, and you can choose a faster method if necessary.

The shipping cost for most items will be displayed next to each service when you choose the shipping method. For some items, the shipping cost will not be shown for various reasons, so for those items, shipping will be calculated manually at the time of shipping. Some items that fall into this category are mounted prints or stretched canvas that have to ship flat, and some trade show displays that are too large to ship via UPS. If you aren't given shipping costs for your order, and need to find out the cost before placing your order, you can contact us and we can provide an estimate in advance.

What is your return policy?

Our complete return policy is listed on our Policies page, but in general, all our printing is custom and can't be returned, but we would always replace any defective graphics at no charge. Most hardware is returnable as determined by the manufacturer, but many have some kind of restocking fee.